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]]>Please schedule at least a couple weeks in advance.
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]]>Note: The Customer Satisfaction Coefficient Scatter Plot uses a customized Excel Macro to create the Scatter Plot with labels. Below is a list of the 5 Excel Charts/Templates included:
File downloaded instantly upon successful payment.
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]]>Already purchased a subscription? Check out the webinar here: Kano Survey Webinar.
The webinar goes well beyond the basics of the Kano Model into great detail to teach you the step-by-step “How-to’s” for Developing a Kano “Survey” or Questionnaire.
It starts with a quick review of the model itself, then introduces the 6 essential elements for Conducting the Kano Survey: Identify Customers, Determine Requirements, Design the Kano Questionnaire, Administer the Survey, Analyze the Results, and Decide on how to Act on the Results.
It goes into the detail of the Kano Survey and Analysis steps including:
On-Demand Streaming Webinar (Unlimited, 120-day viewing license) (Shown instantly upon successful payment)
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